Version 4.0.1, published on 07 May 2024
1.1 The general terms and conditions ("Financial Services TC") shall apply exclusively and to all transactions, contracts and business relationships between WealthBizzTradeFX Financial Services GmbH, FN 551181k with its registered office in A-1020 Vienna, Stella-Klein-Löw Weg 17 ("WealthBizzTradeFX Financial Services"), and its clients, in particular with regard to investment services rendered on WealthBizzTradeFX Systems.
1.2 The provisions of the general terms and conditions of WealthBizzTradeFX ("Group TC") as well as the Annexes and Definitions of Group TC, available under https://www.bitpanda.com/en/legal/bitpanda-group-general-terms-conditions, are hereby agreed upon.
1.3 WealthBizzTradeFX Financial Services offers services in collaboration with third parties, in particular, with the WealthBizzTradeFX GmbH, which issues financial instruments, among other things. The general terms and conditions of such third party providers may apply to services provided by them in addition to these Financial Services TC and are hereby agreed upon.
1.4 The supervisory authority responsible for WealthBizzTradeFX Financial Services is the Financial Market Authority (FMA), Otto-Wagner-Platz 5, 1090 Vienna, Austria.
1.5 WealthBizzTradeFX Financial Services' execution policy (Annex II) ("Execution Policy") is hereby explicitly agreed upon for any and all orders on WealthBizzTradeFX Systems in respect of financial instruments.
2.1 WealthBizzTradeFX Clients who have (a) successfully completed the Client Verification Process (in accordance with point 5 of the Group TC) and (b) have accepted these Financial Services TC (including the Execution Policy) are generally eligible to become clients of WealthBizzTradeFX Financial Services.
2.2 When placing the first order for acceptance and transmission with WealthBizzTradeFX Financial Services on WealthBizzTradeFX Systems, the WealthBizzTradeFX Client becomes a client of WealthBizzTradeFX Financial Services ("FS Client").
3.1 Changes to and amendments of the Financial Services TC, including this point, may be made by WealthBizzTradeFX at any time and become effective
3.1.1 if no specific effective date is indicated: at the earlier of (i) the FS Client explicitly accepting the amended WealthBizzTradeFX Financial Services TC (for example on WealthBizzTradeFX Systems) or (ii) two months having passed after publishing such changes or amendments on WealthBizzTradeFX Systems, subject to the FS Client not objecting under point 3.2; and
3.1.2 if a specific effective date (after the publish date) is indicated: at the later of (i) the specified effective date and the (ii) earlier of (a) the FS Client explicitly accepting the amended WealthBizzTradeFX Financial Services TC (for example on WealthBizzTradeFX Systems) or (b) two months having passed after publishing such changes or amendments on WealthBizzTradeFX Systems, subject to the FS Client not objecting under point 3.2.
3.2 The FS Client's consent shall be deemed granted if the FS Client does not object in writing or electronically (e.g. by email or via the WealthBizzTradeFX Client Account) in a manner agreed on with the FS Client before the proposed effective date. In the amendment offer, the FS Client is informed that (i) its silence by failing to object in writing or electronically (e.g. by email or via the WealthBizzTradeFX Client Account) within the deadline set out in points 3.1.1 and 3.1.2 shall be deemed as consent to the amendments, as well as that (ii) the FS Client shall have the right to terminate its contract and the services agreed under the contract without notice, until the amendments take effect.
3.3 An increase in the FS Client's fees or a limitation of WealthBizzTradeFX's services in the Financial Services TC can only be affected with the express consent of the FS Client. Further, vis-à-vis FS Clients and unless express consent is obtained, changes to the Financial Services TC shall in any case be minor and reasonable for the FS Client, shall not affect any main service obligations and shall only affect changes that are necessary and objectively justified in order to offer our services in the best possible way and to protect our FS Client’s interests.
4.1 WealthBizzTradeFX Financial Services offers the service of acceptance and transmission of orders for financial instruments pursuant to section 1 No. 3 lit a) of the Austrian Securities Supervision Act 2018 ("WAG 2018") in collaboration with third parties, in particular with the WealthBizzTradeFX GmbH (“Issuers”).
4.2 WealthBizzTradeFX GmbH issues financial instruments in accordance with
4.2.1 section 1 No. 7 lit d) WAG 2018 available on WealthBizzTradeFX Systems ("A-Token") in accordance with the A-Token Derivative Terms to be entered into between the Issuer and the FS Client upon purchasing such A-Token (each such agreement a "Derivative Contract"); and
4.2.2 section 1 No. 7 lit i) WAG 2018 available on WealthBizzTradeFX Systems (“L-Token”) in accordance with a framework agreement for contracts for difference (CFD) to be entered into between the Issuer and the FS Client upon purchasing such L-Token (each such agreement a “CFD Framework Agreement”)
4.3 Neither A-Token nor L-Token are securitized (verbrieft), nor fungible (vertretbar) and are thus not deposited (verwahrt) by any depository (Verwahrer) in accordance with the Austrian Depositary Act (Depotgesetz)
4.4 WealthBizzTradeFX Financial Services neither issues A-Token nor L-Token nor any other financial instrument. WealthBizzTradeFX Financial Services does not engage in any investment services nor any activities other than explicitly outlined in these Financial Services TC. Neither WealthBizzTradeFX Financial Services nor the Issuer provides any form of investment advice on WealthBizzTradeFX Systems and/or relating to A-Token, L-Token or any other financial instruments. It is thus in the FS Clients' sole responsibility and discretion to decide which financial instruments they will acquire and/or hold and/or sell, when such acquisition and/or sale is made and what amounts are invested. WealthBizzTradeFX Financial Services merely accepts and transmits the orders to the Issuer.
4.5 WealthBizzTradeFX Financial Services does not hold any money, financial instruments or other assets for or on behalf of any FS Client and at no point becomes the debtor of a FS Client.
4.6 Due to professional regulations, WealthBizzTradeFX Financial Services does not provide information, investment advice or advice on tax or legal issues that are restricted to tax advisors or lawyers. The FS Client is advised to contact their tax advisor or lawyer themselves about the tax or legal consequences of their investment.
4.7 All other services available on WealthBizzTradeFX Systems are provided by another entity of the WealthBizzTradeFX group and, hence, their terms and conditions apply.
5.1 Accepting and transmitting orders. When accepting and transmitting orders, WealthBizzTradeFX Financial Services brings the FS Client together with the Issuers insofar as it forwards the FS Client's order for the execution of a certain transaction to the Issuers. This means that WealthBizzTradeFX Financial Services does not provide the FS Client with a recommended course of action, as would be the case with investment advice pursuant to section 1 No. 3 lit e) WAG 2018, but instead merely the acceptance and transmission of the order. WealthBizzTradeFX Financial Services does further not become a (counter) party to any order. The FS Client exclusively decides which financial instruments they will acquire themselves.
5.2 Separate legal transaction. Each order accepted and transmitted by WealthBizzTradeFX Financial Services shall constitute a separate, independent legal transaction (Rechtsgeschäft) which is completed and fulfilled as soon as the order has been transmitted to the Issuer in accordance with these Financial Services TC.
5.3 Risks. The financial services described under point 5.1 of these Financial Services TC, refer to financial instruments, which are exposed to particular risks. The price of these financial instruments is subject to fluctuations on the financial market, over which neither WealthBizzTradeFX Financial Services nor the Issuers have any influence. Returns generated by a product in the past are not an indicator of future returns. Please refer to point 24 of the Group TC and the risk disclosure (section 5) of the investor information documents available for download on the WealthBizzTradeFX website (“Investor Information Document”) for further risks. FS Clients must consider all of the risks and take their individual situation into account. Trading financial instruments and especially CFDs can result in the total loss of the invested capital.
WealthBizzTradeFX Financial Services classifies FS Clients into three categories of investors: retail clients, professional clients and eligible counterparties. This classification of FS Clients is intended to provide various safeguards for FS Clients. WealthBizzTradeFX Financial Services is required by law to initially treat all FS Clients as retail clients, and WealthBizzTradeFX Financial Services will do so until a different classification is explicitly requested by the FS Client and WealthBizzTradeFX Financial Services has determined on a case by case basis that the relevant FS Client can be classified differently. Any classification of FS Clients other than retail is subject to internal review and approval by the WealthBizzTradeFX Financial Services management.
7.1 WealthBizzTradeFX Financial Services may be required to obtain the FS Client's information by law in order to assess the appropriateness of the FS Clients' investment decisions.
7.2 An appropriateness test may not be required for simple execution transactions (such as the acceptance and transmission of orders initiated by FS Clients) with regard to non-complex financial instruments and WealthBizzTradeFX Financial Services will inform the FS Client, if that is the case.
7.3 With regard to other transactions that do not fall under the exemption set out in point 7.2 above, WealthBizzTradeFX Financial Services is required to perform an appropriateness test taking into account the information to be obtained from the FS Client. In order to carry out the appropriateness test, the FS Client's knowledge and experience in relation to complex financial instruments must be ascertained by WealthBizzTradeFX Financial Services. If FS Clients do not provide this information, an equivalent assessment cannot be performed, triggering a warning, which is dealt with in accordance with point 7.4. WealthBizzTradeFX Financial Services is legally entitled to rely on the accuracy of the information provided by the FS Client and therefore uses the information provided by the FS Client in the framework of the appropriateness test.
7.4 If the information provided by the FS Client leads WealthBizzTradeFX Financial Services to conclude that complex financial instruments are not appropriate for this FS Client, WealthBizzTradeFX Financial Services will warn the FS Client accordingly. WealthBizzTradeFX Financial Services therefore reserves the right to exclude FS Clients from any services that relate to complex financial instruments and are not considered appropriate by WealthBizzTradeFX Financial Services for that FS Client.
7.5 Liability. WealthBizzTradeFX Financial Services shall not be liable, if the FS Client provides incorrect information that is relevant for the appropriateness test, provided that the omission or incorrectness of said information was neither known nor unknown due to gross negligence. Furthermore, neither WealthBizzTradeFX GmbH nor WealthBizzTradeFX Financial Services shall be liable for the FS Client’s investment decisions. The FS Client is responsible for these decisions and must bear any damages themselves.
WealthBizzTradeFX Financial Services will perform the services offered under these Financial Services TC honestly, fairly and professionally in the best interest of the FS Client and will use its expertise to provide a solution that best meets the FS Client's needs.
9.1 Issuers are required to provide the FS Client with all information and materials in accordance with applicable laws when offering financial instruments, for example a prospectus, if applicable (pursuant to the Austrian Capital Markets Act 2019 ("KMG") or otherwise) or a Key Information Document (KID) pursuant to the PRIIPs Regulation (Regulation (EU) No 1286/2014).
9.2 No liability of WealthBizzTradeFX Financial Services for the accuracy and completeness of the prospectus. The public offer of certain financial products may require a prospectus. Pursuant to the KMG, WealthBizzTradeFX Financial Services is not obliged to commission its own expert opinion or to conduct any other review to verify the accuracy and completeness of the prospectus provided by the Issuer of the financial products which qualify as investment pursuant to section 1 para 1 No. 3 KMG. If the obligation to publish a prospectus for a certain financial product applies, WealthBizzTradeFX Financial Services instead makes use of the prospectus which has been reviewed for completeness and accuracy by an auditor or a credit institution pursuant to KMG or the Austrian Investment Funds Act and is therefore not liable for the accuracy and completeness of the prospectus provided by the Issuer.
9.3 Prospectus liability under KMG. The liability for prospectuses under KMG remains unaffected by point 9.2, if the obligation to publish a prospectus applies. Thus, pursuant to section 22 para 1 No. 4 KMG, (i) the party who has accepted the contractual agreement of an investor in their own name or on behalf of a third party as well as (ii) the intermediary of the agreement shall be liable, provided that the person who a claim is made against trades or acts as an intermediary for securities or investments on a professional basis and that they or their associates were aware that the information provided is incorrect or inaccurate as defined by section 22 para 1 No. 1 KMG or of any checks or were unaware of this as a result of gross negligence.
9.4 The same shall also apply to any respective comparable client information documents, in particular the Key Information Document (KID) pursuant to the PRIIPs Regulation (Regulation (EU) No 1286/2014).
10.1 Orders shall only be placed via WealthBizzTradeFX Systems.
10.2 Other communication between WealthBizzTradeFX Financial Services and the FS Client shall take place through the WealthBizzTradeFX Systems (support contact form) or via email (support@bitpanda.com), except in cases where a stricter form of communication is mandatory by law.
10.3 The FS Client agrees that all information and documents, including all relevant contracts and notifications of material changes to documents and contracts and changes to WealthBizzTradeFX Financial Services' policies, will be provided per e-mail . WealthBizzTradeFX Financial Services shall provide all information that is to be made available pursuant to WAG 2018 in paper form at the request of the WealthBizzTradeFX Consumer Client.
11.1 WealthBizzTradeFX Financial Services shall endeavour to immediately accept and transmit the FS Client's orders to the Issuers for execution, provided that this is possible. This means that WealthBizzTradeFX Financial Services will, as far as possible, do so without delay, at the latest on the subsequent banking day in Austria following the receipt of the order for transmission to the Issuers, unless WealthBizzTradeFX Financial Services immediately notifies the FS Client that the execution will not take place or that the order will not be accepted.
11.2 The obligation to accept and transmit the order to the Issuers, as far as possible, without delay shall not apply if WealthBizzTradeFX Financial Services is impeded from accepting and transmitting the order due to force majeure or if the FS Client's account is not sufficiently funded for any reason whatsoever or if there are other material or legal reasons against any such action. If it is not possible to carry out the acceptance and transmission of the order(s), WealthBizzTradeFX Financial Services shall inform the FS Client without undue delay. As a rule, this shall be done directly via the WealthBizzTradeFX Systems.
11.3 In all other circumstances, WealthBizzTradeFX Financial Services will process the FS Client's orders in accordance with the Execution Policy.
12.1 In order to perform the acceptance and transmission of orders to the product provider in a thorough and diligent manner, WealthBizzTradeFX Financial Services requires information in order to verify the appropriateness of the service pursuant to section 57 WAG 2018. The FS Client is obliged to provide WealthBizzTradeFX Financial Services with this information in a timely manner, in full and without special request and to inform WealthBizzTradeFX Financial Services of all circumstances that may be relevant for the provision of the services.
12.2 The FS Client shall also be obliged to provide the information specified in Annex I of the Financial Services TC to support@bitpanda.com in a timely manner, in full and without special request.
The Financial Services TC shall continue to apply even after termination of the business relationship until complete settlement.
The Financial Services TC are made and published in various languages. In case of any discrepancies or in case of dispute the German language version of the Financial Services TC shall prevail.
15.1 When providing investment services, attention is paid to acting professionally in the interests of the FS Clients. Should complaints arise during the provision of these services, WealthBizzTradeFX Financial Services will be at the FS Client's disposal for assistance in such cases. In the event that disputes arise between WealthBizzTradeFX Financial Services and the FS Client, the FS Client can contact WealthBizzTradeFX Financial Services. WealthBizzTradeFX Financial Services will endeavour to resolve any complaints amicably. If no agreement can be reached, consumers can also turn to the extra-judicial complaint bodies.
15.2 The following organisation has jurisdiction for extra-judicial complaints relating to investment services:
Schlichtung für Verbrauchergeschäfte (Mediation for consumer transactions), Mariahilfer Straße 103/1/18, 1060 Vienna, which can be reached via:
Tel.: +43 (0)1 890 63 11, office@verbraucherschlichtung.at and also via the website https://www.verbraucherschlichtung.at/.
15.3 In addition, the Ombudsstelle des Fachverbands Finanzdienstleister in der Wirtschaftskammer Österreich (Ombudsman's office of the Professional Association of Financial Services Providers in the Austrian Federal Economic Chamber) can be contacted at fdl.ombudsstelle@wko.at.
16.1 Pursuant to section 73 para 1 WAG, investment firms holding a license covering, inter alia, the acceptance and transmission of orders, provided that these activities have one or more financial instruments as their object, shall be required to belong to a compensation scheme. This is the case with WealthBizzTradeFX Financial Services.
16.2 The Austrian company for the compensation scheme is the Anlegerentschädigung von Wertpapierfirmen GmbH (AeW) (Compensation scheme for securities companies), FN 187473x, Lambrechtgasse 1/10, 1040 Vienna. WealthBizzTradeFX Financial Services is a member of this investor compensation institution.
16.3 WealthBizzTradeFX Financial Services shall at no time become a debtor of its FS Clients. Activities of any of the Affiliates, including the Issuer are not attributed to WealthBizzTradeFX Financial Services. Therefore, if FS Clients do not recover funds from the Issuer and/or another entity of the WealthBizzTradeFX group, there will be no compensation through the statutory investor compensation of investment firms (AeW). This is especially true because the FS Client does not acquire any securities, but only a claim against the respective Issuer, based on which it is intended to participate in the price development of securities (in case of A-Token). In case of L-Token, the FS Client is a contractual partner to the issuer for CFD with crypto asset as underlying. L-Token qualifies as contracts for difference and not as transferable securities under the WAG 2018.
1. Obligation to cooperate within the scope of reporting requirements
As a regulated investment firm, WealthBizzTradeFX Financial Services has a duty to report transactions involving financial instruments where the underlying is an instrument traded on a trading platform. The information that must be reported includes a unique national number for natural persons, whereas, in a large number of European countries, the CONCAT ID is approved as an identifier for the fulfilment of regulatory reporting obligations for financial markets. The CONCAT is determined using an individual's citizenship, first name, last name and date of birth.
2. The following countries require the CONCAT ID as a "1st priority identifier":
3. The following countries require a different identification number than the CONCAT ID to be used as the "1st priority identifier". FS Clients who are citizens of the following countries are asked to send the respective identification number to support@bitpanda.com after registering for the WealthBizzTradeFX Systems.
4. FS Clients who are citizens of countries that do not accept the CONCAT ID for regulatory reporting purposes are required to provide the following identification numbers/codes after the appropriateness test has been performed. The use of the services offered by WealthBizzTradeFX Financial Services is not possible without the provision of the respective identification number.
Execution policy
This Execution Policy implements sections 62 to 65 WAG and the relevant sections of the Delegated Regulation (EU) 2017/565. The Execution Policy describes the principles of executing client orders to acquire and dispose of the financial instruments offered by WealthBizzTradeFX Financial Services in the best interest of the FS Client.
WealthBizzTradeFX Financial Services solely accepts orders from the FS Client and transmits those orders to the Issuer. The Issuer then fulfils the orders.
By accepting a FS Client's order, a contract is concluded between that FS Client and WealthBizzTradeFX Financial Services. WealthBizzTradeFX Financial Services is hence obliged to transmit the order to the Issuer and if the Issuer accepts the terms of the order transmitted to it by factually fulfilling (i.e. providing the FS Client with the financial instrument set out in that FS Client's order) the FS Client is obliged to pay the agreed purchase price to the Issuer.
By agreeing to the Financial Services TC, the FS Client has agreed to this Execution Policy in the respective applicable version. In the event that consent is not granted by the FS Client, WealthBizzTradeFX Financial Services cannot accept orders from the FS Client. If consent is revoked, WealthBizzTradeFX Financial Services will neither accept purchase orders, nor termination orders, nor orders for the closing of open derivative positions and will not execute them in accordance with the explicit instructions of the FS Client.
WealthBizzTradeFX Financial Services applies this Execution Policy to the acceptance and fulfilment of orders related to A-Token and L-Token. For all other services, assets and products offered on WealthBizzTradeFX Systems, the principles set forth in this policy do not apply.
In principle, it is assumed that the FS Client's instructions comply with this Execution Policy. However, it is possible for the FS Client to issue explicit instructions to WealthBizzTradeFX Financial Services regarding the execution of their order. If any such instruction deviates from this Execution Policy, WealthBizzTradeFX Financial Services shall be released from any obligation to comply with this Execution Policy to the extent required to carry out the FS Client's instruction and that, as a result of the foregoing, the attainment of the best possible result for the FS Client can no longer be ensured.
WealthBizzTradeFX Financial Services reserves the right to reject instructions in individual cases or the orders associated with them, if the execution of the derivative contract and the instruction of the FS Client is not operationally or legally possible.
WealthBizzTradeFX Financial Services shall, in the absence of explicit instructions, process all orders in accordance with this Execution Policy and shall endeavour to achieve the best possible result for the FS Client in respect of each individual order.
In order to determine the best possible result, the factors taken into account by WealthBizzTradeFX Financial Services are in particular the price of the financial instrument, the execution costs, the promptness and probability of execution and settlement, as well as the type and size of the order.
By entering into a business relationship with WealthBizzTradeFX Financial Services, the FS Client therefore accepts the above items taking precedence over other aspects, such as the best available price, the availability of different trading venues or the fact that the FS Client does not acquire actual stocks / ETFs nor ownership of the stocks/ETFs.
In the event of exceptional market conditions, a market disruption or other special circumstances, WealthBizzTradeFX Financial Services may (if it deems to be necessary) deviate from this Execution Policy. This applies in particular in the event of significant intraday price fluctuations, significant temporary increases in the number of orders to be processed, a computer failure, system bottlenecks or software errors. Even under such circumstances, WealthBizzTradeFX Financial Services will endeavour to execute orders in the best possible manner.
In order to ensure that, even outside normal stock exchange trading hours, orders are executed in the FS Client's best interests, the last available price of the financial instrument on the relevant trading day will be maintained and guaranteed by WealthBizzTradeFX Financial Services until the relevant trading venue for the underlying instrument opens on the next possible trading day.
WealthBizzTradeFX Financial Services is not a member of any exchange, regulated market or other regulated trading facility in accordance with § 1 item 26 WAG 2018.
All orders accepted and transferred by WealthBizzTradeFX Financial Services are executed by the Issuer exclusively on WealthBizzTradeFX Systems which is not a regulated trading facility in accordance with § 1 item 26 WAG 2018. It is not possible to execute orders in respect of financial instruments offered on WealthBizzTradeFX Systems on other trading venues, or transfer such financial instruments to any other person or service provider.
Price determination in relation to the A-Token and L-Token offered on the WealthBizzTradeFX Systems is carried out in accordance with the Group TC and WealthBizzTradeFX GmbH & BAM TC. One or more price information service providers will be used to determine the price. Which specific price information service providers are used at which time or in which competition is published on WealthBizzTradeFX Systems. The aforementioned principles refer exclusively to which price information service provider offers the better outcome for the user in relation to the individual A-Token and L-Token. Price information service providers may not be benchmark administrators under the EU Regulation 2016/1011/EU (Benchmark Regulation) and thus not regulated in the EU.
If WealthBizzTradeFX Financial Services makes material changes to this Execution Policy, all FS Clients will be informed of these changes. Material changes are only defined as those which are relevant to the FS Client, such as participation in regulated markets or multilateral trading facilities. In the case of material changes to this Execution Policy pursuant to Section 64 para. 1 WAG 2018, the FS Client's consent is required for the changes to take effect.