WealthBizzTradeFX

File a complaint

Complaints towards WealthBizzTradeFX and its entities can be submitted via email.

Submit a complaint Submit a complaint

Your complaint must include the following information:

  1. The name, position and contact details of the complainant;
  2. The relationship with WealthBizzTradeFX (i.e. the nature of complainant engagement with WealthBizzTradeFX, if you are a user or WealthBizzTradeFX Technology Solutions partner);
  3. The contact person within WealthBizzTradeFX of the complainant (if applicable);
  4. The nature of the complaint (Please be as specific as possible when describing what led to the complaint);
  5. Copies of any documentation supporting the complaint.

WealthBizzTradeFX is committed to acknowledging all complaints immediately upon receipt. Once a complaint has been received, WealthBizzTradeFX will undertake an initial review of the complaint and look to address it expeditiously.


Detailed information on the applicable laws can be found in our Legal Notice.

  • All entities: proposed Regulation of the European Parliament and of the Council on Markets in Crypto-assets (MiCA, 2024)
  • Germany: BaFin-Circulars on Complaints Management (best practices)
  • Malta: Malta Financial Services Authority Act (best practices)
  • United Kingdom: FCA-Guidelines on Complaints Handling (best practices)


If you’re not satisfied with the outcome of your complaint, you have the right to contact the regulator.

Austria: Financial Market Authority
Bankenschlichtungsstelle (Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft): https://www.bankenschlichtung.at/
Ombudsstelle des Fachverbandes Finanzdienstleister: Ombudsman Gerhard Windegger, https://www.wko.at/branchen/information-consulting/finanzdienstleister/ombudsstelle.html.

Germany: Bundesanstalt für Finanzdienstleistungsaufsicht

Other jurisdictions, please consult the Legal Notice of WealthBizzTradeFX.

At the level of the European Union, customer-related complaints may be directed at the Online Dispute Resolution Mechanism ODR as well as the European Consumer Centres Network ECC Net (EU, Iceland, UK).

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